Privacy Policy

This Privacy Policy is prepared by Vocuone AI LLC, a New Jersey limited liability company (“Company” or “we” or “us” or “our”) and describes the manner in which we may utilize and/or disclose personal information of its user (“user” or “you”) of our website located at www. vocuone.ai, including other media forms, media channels, mobile website or mobile application related or connected thereto (collectively, the “Website”). This Privacy Policy relates to information collection and use practice of Company in connection with the Website and our proprietary software as a service (SaaS) platform known as the Vocuone.ai AI Clinical Intelligence System (the “Platform”) which is available to you, the Customer identified on the applicable Software License Agreement (the “Agreement”), as a web application through our Website and/or mobile application and when you otherwise interact with us in any way (“Information”). Your use of the Platform and any data you submit to the Platform is subject to our Terms of Use (the “Terms”) and the Agreement. The following Company privacy policy (“Privacy Policy”) is designed to inform you, as a user of the Website, about the types of information that Company may gather about or collect from you in connection with your use of the Website. It also is intended to explain the conditions under which Company uses and discloses that Information, and your rights in relation to that Information. Changes to this Privacy Policy are discussed at the end of this document. Each time you use the Website, however, the current version of this Privacy Policy will apply. Accordingly, each time you use the Website you should review any changes since the last time you used the Website.

The Website is hosted in the United States of America and is subject to U.S. state and federal law. If you are accessing our Website from other jurisdictions, please be advised that you are transferring Information to us in the United States, and by using our Website, you consent to that transfer and use of your Information in accordance with this Privacy Policy. Any persons accessing our Website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use the Website in a manner lawful in their jurisdiction. If your use of the Website would be unlawful in your jurisdiction, please do not use the Website.

This Privacy Policy applies to visitors of the Website, who view only publicly available content (“Visitors”), customers who have signed up to access and use the Platform (the “Customers”) and Customer’s employees and contractors authorized by Customer to access and use the Platform (“Authorized Users”). The Privacy Policy does not apply to the content that the Customers and their Authorized Users upload and store when using the Platform (“Customer Information”). The Company will have access to and process Customer Information in accordance with the Terms and the Agreement, which may include Protected Health Information (as defined by HIPAA) solely on behalf of the Customer. Our processing and use of Customer Information is governed by the Terms and the Agreement with the Customer, including our Business Associate Agreement (“BAA”). Note when referring to “you” or Customer such reference will include Authorized Users.

We may collect information from Customers when (1) registering for our service, (2) logging in with Platform credentials, (3) participating in polls, contests, surveys or other features of our service, or responding to offers or advertisements, (4) communicating with us, or (5) signing up to receive newsletters and other education or promotional materials.

If you are a Customer, we may collect information which may include each user’s name, address, email address and telephone number, business information, financial information such as your payment method (valid credit card number, type, expiration date or other financial information), and other professional details such as practice specialty and/or NPI number.

HIPAA Compliance
In certain circumstances when utilizing the Website, you may provide certain health or medical information that may be protected under applicable laws. Company is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, and its related regulations and amendments from time to time (“HIPAA”). One or more of the clinical entities and healthcare providers may be or may not be a covered entity or business associate under HIPAA and in some cases, Company may be a business associate of a healthcare provider. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Company or any healthcare provider. To the extent Company is deemed a “business associate” however, and solely in its role as a business associate, Company may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA (and may include Customer Information), that you provide to Company.

We may use your Information for the following purposes:

• Provide, operate, and improve the Website and our services;
• Offer customer service and support;
• Send you related information, including confirmations, technical notices, updates, security alerts, and administrative messages;
• Communicate with you about new products, services, and events that may be of interest;
• Conduct research and development to enhance our products;
• Maintain your account;
• Enhance security, prevent fraud, and protect our rights and the rights of others;
• Detect bugs, report errors and perform activities to maintain the quality or safety of our services;
• Understand you and your preferences to enhance and personalize your experience and enjoyment when using our Sites, products and services;
• Maintain legal and regulatory compliance, and
• Process your Information for other legitimate business purposes, such as customer surveys, audits, determining the effectiveness of our marketing campaigns and to evaluate and improve our products, services, marketing and customer relationships.

Company may disclose your Information under the following circumstances:

• By Law or to Protect Rights. When we believe disclosure is appropriate, we may disclose your Information in connection with efforts to investigate, prevent or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of Company, our users, our employees or others; to comply with applicable law or cooperate with law enforcement; to enforce our Terms, the Agreement, or other agreements or policies, in response to a subpoena or similar investigative demand, a court order or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
• Marketing Communications. Unless users opt-out from receiving Company marketing materials upon registration, Company may email users about products and services that Company believes may be of interest to them. If you wish to opt-out of receiving marketing materials from Company, you may do so by following the unsubscribe link in the email communications, by going to your account settings (if applicable) or contacting us using the contact information below.
• Third-Party Marketing Communications. Unless users opt-out from receiving marketing materials upon registration, Company may provide users’ email information to third parties, so that those third parties may directly contact them about additional products and services. To cease having your email information provided to third parties, you may do so by going to your account settings (if applicable) or contacting us using the contact information below. Even after opting-out, you may continue to receive marketing emails from third parties to whom Company already has provided your email information. You will be responsible for directly contacting such third parties to request cessation of further marketing emails.
• Business Transfers; Bankruptcy. We may transfer your Information in our possession to a successor organization in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of Company’s assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and are given an opportunity to affirmatively opt-out of it. Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.
• Employees, Contractors, and Consultants: Some Company employees and operations contractors, and consultants may have limited access to your Information in the course of providing services to you, including for the purpose of troubleshooting problems and/or resolving complaints. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of the Website. Access to your Information is limited to the information reasonably necessary for the employee or contractor to perform the function needed to resolve the issue or to provide or improve the service.
• Terms and Agreement: As contemplated by, and in accordance, with the Terms and the Agreement.

Company uses its commercially reasonable efforts to contractually prohibit its contractors, affiliates, vendors and suppliers from disclosing your Information received from Company, other than in accordance with this Privacy Policy. However, third parties are under no obligation to comply with this Privacy Policy with respect to Information that users provide directly to those third parties, or that those third parties collect for themselves. These third parties include advertisers, providers of games, utilities, widgets and a variety of other third-party applications accessible through the Website. Company neither owns nor controls the third-party websites and applications accessible through the Website. Thus, this Privacy Policy does not apply to information provided to or gathered by the third parties that operate them. Before visiting a third party, or using a third-party application, whether by means of a link on the Website, directly through the Website or otherwise, and before providing any g Information to any such third party, users should inform themselves of the privacy policies and practices (if any) of the third party responsible for that website or application, and should take those steps necessary to, in those users’ discretion, protect their privacy.

We use commercially reasonable efforts to protect your Information. However, we cannot guarantee that only authorized persons will view your Information. We are not responsible for third-party circumvention of any privacy settings or security measures.

We are dedicated to protect all information on the Website as is necessary. However, you are responsible for maintaining the confidentiality of your Information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you lose control of your account, you should notify us immediately.

Company makes no representations or warranties regarding the sufficiency of the our security measures. No data transmission over the Internet or through mobile devices can be guaranteed to be 100% secure. While we strive to protect your Information from unauthorized access, use or disclosure, we cannot ensure or warrant the security of any Information you transmit to us on the Website. There is no guarantee that your Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login Information.

Company may, in its sole discretion, change this Privacy Policy from time to time. Any and all changes to Company’s Privacy Policy will be reflected on this page and the date new versions are posted will be stated at the top of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all Information that we have about you and your account. Users should regularly check this page for any changes to this Privacy Policy. Company will always post new versions of the Privacy Policy on the Website. However, Company may, as determined in its discretion, decide to notify users of changes made to this Privacy Policy via email or otherwise. Accordingly, it is important that users always maintain and update their contact information.

Many states allow you to request and obtain from us, at least once a year and free of charge, information about your Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this Information would include a list of the categories of your Information that was shared and the names and addresses of all third parties with which we shared your Information in the immediately preceding calendar year. States in which require our organization to provide information on the collection, disclosure usage and sale of personal data include: California, Colorado, Connecticut, Virginia, Oregon, Indiana, Kentucky, Rhode Island, Delaware, Florida, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Tennessee, Utah and Texas. If you would like to make such a request, please submit your request in writing to our privacy officer as listed below.

If you are a California resident and the collection and processing personal information, the California Consumer Privacy Act the “CCPA”) may give you certain rights with respect to that information.

Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained.

Right to Know. You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this Privacy Policy. You may make such a “request to know” contacting the Privacy Officer.

Rights to Request Correction or Deletion. You also have rights to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to correct or delete contact the Privacy Officer,

Right to Opt Out/Do Not Sell or Share my Personal Information. You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA.

Right to Limit Use and Disclosure of Sensitive Personal Information. You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, at least once a year and free of charge, information about the Personally-Identifying Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of your information that was shared and the names and addresses of all third parties with which we shared Information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to our privacy officer as listed below.

You have choices regard the use of your Information.

• Opt-out of Marketing Communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.

We retain personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax or accounting requirements, to enforce our agreements or comply with our legal obligations). When establishing a retention period for specific categories of personal Information, we consider who we collected the data from, our need for the personal Information, why we collected the personal Information, and the sensitivity of the personal Information. When we have no ongoing legitimate business need to process your personal Information, we will either permanently delete or anonymize it or, if this is not possible (for example, because your personal Information has been stored in backup archives), then we will securely store your personal Information and isolate it from any further processing until deletion is possible. When processing Customer Data on behalf of our customers, we will retain Customer Data as described in our agreement with that customer.

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. The Website does currently respond to DNT browser signals or mechanisms.

If you have any questions regarding our Privacy Policy, please contact our Privacy Officer at:

Vocuone AI LLC
Email: support@vocuone.ai